Invisible by design
Clex is a keyboard and a browser extension, not a new system. No new login, no new workflow, no new vendor sitting between staff and the record system they already use.
Municipal procurement in Scandinavia has been burned before by tools that promised efficiency and delivered one more thing to log into. The single biggest objection raised during a Clex pilot is not “does it work” - it is “we do not want another system for our staff to learn”. Invisible is Clex’s answer, and it is one of four founding principles - alongside universal documentation, no language barriers, and ease of use.
Invisible is not a marketing word here. It is a product constraint that shaped every architectural choice.
What invisible means on a shift
- No new login. Clex does not issue care workers a credential. Authentication is bound to the device: configured once via MDM, GPO, or a BYOD activation code, after which the care worker is never prompted again.
- No new system. Clex is a keyboard on Android and iOS, and a browser extension on Chrome and Edge. It appears inside the record system the team already uses, whether that is Lifecare, Cura, Nexus, KMD Care, Treserva, Combine, or Procapita. The note goes directly into the record-system field the care worker was already typing into.
- No new workflow. A care worker opens the same app, navigates to the same resident, and puts the cursor in the same record field. What changes is that the keyboard now offers a pictogram-driven sentence and a translation - just as they start typing.
- No new mental model. Type normally: the keyboard offers word suggestions trained on care vocabulary as they type, and a full sentence suggestion beneath the word bar when Clex identifies the care context. Accept what helps, ignore the rest, save. Learnable in a shift, not a month. No dashboards, no projects, no tabs, no settings the care worker has to understand.
Why invisibility matters to procurement
The two hardest tasks in a municipal care-tech rollout are staff training and IT change management. A tool that demands a new login, a new interface, or a new workflow has to clear both of those hurdles before it produces a single minute of value. A tool that is invisible - that appears as a better keyboard inside the apps already on the device - faces neither hurdle, because it creates neither. The training brief for Clex is a one-pager. The IT brief is the MDM or GPO configuration and the record-system whitelist.
This shortens the gap from contract signature to first measurable value - from months to weeks. It also removes the most predictable cause of failure in a municipal care-tech rollout: the tool that worked in the pilot never made it onto the wider team’s devices.
How invisibility ships
Clex is distributed through the channels the kommune’s IT department already uses. On Android and iOS, the keyboard is installed via the kommune’s MDM - Intune, Knox, or any standards-compliant MDM - with a managed configuration bundle. On Chrome and Edge, the extension is force-installed via GPO. For staff on personal devices not covered by the MDM deployment, a BYOD activation code lets staff enrol their own device without IT involvement. Once installed, updates ship through the same channels.
The care worker does not download anything, activate anything, or configure anything. The first time they long-press the globe on the keyboard, Clex is already there, inside the record system they were going to use anyway.
Further reading
For the fifteen most common procurement, DPO, and IT-department questions, see the FAQ. To request the customer document pack, visit the compliance hub. To talk to us, visit the contact page.